Delete your VCANFreight account

1. Delete from inside the app

1. Sign in to the VCANFreight app.
2. Open the More tab.
3. Scroll to the account section and tap Delete my account.
4. Type DELETE in the confirmation box and confirm.

Deletion happens immediately: we remove your profile, bookings and uploaded documents, and you are signed out.

2. Request deletion by email

If you can no longer sign in, email support@vcanfreight.com with the subject "Account deletion request" from the address registered on the account. We may ask for one verification detail, then complete the deletion within 30 days.

3. What is deleted

• Account profile: name, email, password hash, company and phone numbers.
• Booking and instant-rate history linked to the account.
• Documents you uploaded to the Document Vault (packing lists, invoices, bills of lading).

4. What we keep

We retain invoice and payment records that tax and accounting law requires us to keep, and messages you sent to support. Cloudflare Web Analytics data is anonymous and contains no personal data, so there is nothing to attribute to you. Records we must keep are not used for any other purpose.

5. Before you delete

Deletion cannot be undone. If a shipment or booking is still in progress, contact us first so we can close it out with the carrier. Deleting your account does not by itself cancel a shipment a carrier is already fulfilling, and any invoice you have already agreed to remains payable outside the app.